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This document contains late-breaking product information, updates, and troubleshooting tips not covered in the Adobe Captivate 4 documentation. This page provides patch update information for Adobe Captivate 4, and lists details of all the issues that are fixed by this patch.
 
 

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This document contains late-breaking product information, updates, and troubleshooting tips not covered in the Adobe Captivate 4 documentation. It is also recommended to temporarily turn off virus protection during the installation process. You must have administrative privileges or be able to validate as an administrator.

Do the following:. If you are installing as an upgrade, the installer will check your system to find the valid upgrade product. If it cannot find it, it will ask you to input the serial number of the product being upgraded. You can also install the software in trial, then input your new and previous serial numbers in the serialization screen shown during launch.

Note: In order to install additional components or reinstall your software after your original installation, you will need access to the original installer CD, DVD or the download from the web. Repair is not an available option. Enter the serial number you received when purchasing the software in the serialization screen when launching the application.

You can enter a serial number for the application itself or a serial number for eLearning Suite that contains the application. If the product you purchased is one of the eLearning Suite, you can enter it in any of the applications contained in the eLearning Suite. Other applications installed as part of the eLearning Suite will recognize the new serial number the next time the applications are launched.

Only applications running as a trial will recognize the new serial number. Then on the next launch of the application, it will recognize the new serial number. Volume licensing customers cannot purchase from a trial directly, however a volume licensing serial number can be entered in the trial product. Please contact your reseller or authorized Adobe licensing center to place an order for a volume license. This product is offered subject to your acceptance of the license agreement included with the media and to limited warranty terms.

See the Adobe Software License Agreement for details. The software may automatically attempt to activate over the Internet. No personally identifiable information will be transmitted, except to the extent that IP addresses may be considered personally identifiable in some jurisdictions.

Note: If you want to install the product on a different computer, you must first deactivate the software on your computer. When you install your software, be sure to register to get up-to-date product information, training, newsletters, and invitations to Adobe events and seminars. Please refer to Adobe Support for late-breaking information and known issues for Adobe Captivate 4. Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues.

To find out how to contact Adobe Customer Service, please visit Adobe. We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.

If you are having any issues with installing or uninstalling Adobe Captivate 4, please try rebooting your system prior to contacting Support. All rights reserved. Legal Notices Online Privacy Policy. Captivate 4. Minimum system requirements Install your software Uninstall your software Purchase from a trial Electronic licensing Registration information Known issues Customer care Other resources.

Minimum system requirements. Install your software. Do the following: Insert the DVD in your drive, and follow the on-screen instructions. If the installer does not launch automatically, navigate to the Adobe Captivate 4 folder found at the root level on your disk and double-click Setup. If you downloaded the software from the web, open the folder, navigate to the Adobe Captivate 4 folder, double-click Setup. Uninstall your software. Purchase from a trial.

Electronic licensing. Registration information. Known issues. Customer care. Customer Service. Support Plan Options and Technical Resources. Other resources. Online Resources. Sign in to your account. Sign in. Quick links View all your plans Manage your plans.

 

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